FAQ's

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We strive to process and ship orders as quickly as possible. Please note that production times may vary between 1-3 weeks before shipment, depending on the item(s) ordered and 1 to 3 business days on ready to ship items. Tracking information will be provided within one business day of your order being shipped. If you haven’t received your tracking details within 3 business days of shipment confirmation, please contact us at mcreationsshack@gmail.com for assistance.

I am not in love with my order, can it be returned? What if there is an issue?

100% Money-Back Guarantee for Damaged Items.
We offer a full refund if your product arrives damaged, provided you submit clear photos of both the damaged item(s) and the original shipping box. To initiate a return:  

1. Notify Us Within 5 Days: Contact us within 5 business days of delivery with photographic evidence.  
2. Use Our Shipping Label: We’ll email you a prepaid return label for your convenience.  
3. Include Order Details: Clearly write your name and order number on the returned parcel.  Refunds will be processed in full once we receive and inspect the returned item(s).

Can I cancel my order?
Order Cancellation Policy
You may cancel your order penalty-free within 24 hours of purchase. Cancellations requested after this 24-hour window cannot be accommodated.  

Important Notes:  
- Contact us promptly if you need to cancel to ensure timely processing.  
- Orders already in production or marked as "shipped" may no longer be eligible for cancellation.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at mcreationsshack@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?
We’re Here to Help!
Please email us at mcreationsshack@gmail.com, and we’ll gladly assist you! For faster service:  
-Include your order number and a clear description of your issue in your email.  
- Use the “Chat Now” bubble in the lower-right corner of your screen for real-time support.  

Note: Due to high email volume, providing these details upfront helps us resolve your inquiry promptly.  

Thank you for reaching out—we look forward to assisting you!