Frequently Asked Questions
When will my order ship?
Custom tumblers take 3–4 weeks before shipping, or up to 5 weeks for more complex designs, especially during the holiday season. Flannels take approximately 2–3 weeks; holiday processing may take longer. For other products and ready-to-ship items, check the listing for the specific processing time. Shipping transit time is additional.
How long does delivery take?
Orders ship through USPS. Transit time depends on your destination and shipping service. Carrier delivery estimates are not guaranteed. Tracking information will be provided when available after your order ships.
Do you offer free shipping?
Yes! U.S. orders of $99 or more qualify for free shipping. Other shipping charges are calculated at checkout.
Do you ship internationally?
International shipping is available to supported destinations shown at checkout. Rates and estimated delivery times vary by destination. International customers are responsible for applicable customs duties, taxes, and import fees.
Can I order a personalized item?
Yes! Use the personalization field on the product page when available. Please double-check spelling, capitalization, punctuation, and spacing. Personalized wording is created exactly as entered.
For a custom design or special request, contact me before ordering so I can confirm what is possible.
Can I cancel my order?
Orders may be canceled within 24 hours of purchase. Please contact me as soon as possible to request a cancellation. After 24 hours, orders cannot be canceled.
Do you accept returns?
Eligible returns must be requested within 5 days of delivery. Items must be unused, unworn, and in their original condition and packaging. Customers are responsible for return shipping costs.
Personalized or custom items, discounted or sale items, and ready-to-ship items marked final sale are not eligible for return. Exchanges for size, color, or change of mind are not offered.
Approved returns may receive a refund to the original payment method or store credit. Please review our Refund Policy for full details and contact me before returning anything.
What if my order arrives damaged or incorrect?
Please contact me within 5 days of delivery with your order number and clear photos of the item and packaging so I can help resolve the issue. Keep the packaging until we have discussed the next steps.
What if I entered the wrong shipping address?
Contact me immediately with your order number and the correct address. Address changes may not be possible once an order ships. Please double-check your shipping information before placing your order.
Can I receive my order by a holiday or special date?
Please contact me before ordering if you need an item by a specific date. I can help you understand the current production schedule, but carrier delivery dates cannot be guaranteed.
How can I contact you?
Email mcreationsshack@gmail.com or use the Contact page. For an existing order, include your order number and a brief description of your question.
Please allow 1–2 business days for a response. Thank you for supporting my small business!